Estimates:
Estimates are made based on our assessment of the project as it is presented
by the client. These estimates are non binding. All work is billed on an hourly
basis. Projects are generally completed within their original estimated time.
Should we find that a project will take longer than originally anticipated,
we will notify you immediately.
Any changes to the project will result in additional hours billed. Additions,
corrections, size and color changes, etc. that are provided mid-job, will
add time to our original estimate.
Ownership:
All images on this website and images and designs that Spotlight Design produces
are copyright by Spotlight Design.
No images may be copied for any purpose without written consent from our studio.Copying images in print, electronically or off the Internet is illegal! This is our livelihood and will be strictly enforced.
Please call us if you have any questions about copyright issues regarding your projects.We can negotiate ownership terms suitable to all parties.
Billing:
All work is billed per hour. We maintain accurate timesheets on all projects
which can be reviewed upon request. All in-house scanning is included as part
of design work.
If your design is based upon a previous design, there will be a small one
time usage fee in addition to the hours billed for your modifications.
Additional fees will be incurred for copy editing, stock photo usage, proofing,
color printouts, film, high end out-sourced drum scans, printing, shipping
and handling (see price list for details).
Payment:
New Clients:
A deposit will be required before the start of any project.
Payment is due upon completion of the project (unless arrangements are made
otherwise).
Spotlight Clients (with approved credit):
Jobs are billed at completion of the design stage of your project.
Large projects will be billed in installments.
Payment is due upon completion of the project (unless arrangements are made
otherwise).
Film and Printing Bills are COD.
Please note: Should you wish to dispute any charges on an invoice, you must
do so within 7 days of the billing date.
Film:
It takes a minimum of 1 business day to run film, and larger jobs may take
longer. After final approval is given on the design, certain projects may
require some prep work prior to being sent for output. Please keep this in
mind when scheduling projects.
Changes or corrections made after film is produced will be made at the expense
of the client.
Printing:
To ensure that your printed materials are of the highest quality, Spotlight
Design works only with reputable, experienced printers. Only by seeing your
project through the printing stage can we be sure that it meets our high standards.
We will not be responsible for any mishaps made by a client's printer.
Please note: Full color printing takes approximately 7 business days. Be sure
to accomodate this time into your schedule, so that you do not miss any deadlines.
Archiving:
We do not guarantee to archive your files after your project is completed.
If you feel you will need to redo, edit, or update a project sometime in the
future, please ask us to explain your archiving options.
Business hours:
Our office hours are Monday-Thursday: 9:00-6:00 pm
Friday 9:00am-3:00 pm (winter till 2:00 pm)
We'd love to hear from you. If you have any questions, or if you'd like to discuss a future project or request an estimate, we're ready to listen. Call us at 718-493-2866 or email us at: service@spotlightdesign.com.
We look forward to doing business with you!